R. Hanauer bow ties and cummerbund sets are hand-made-to-order at our workshop in Fort Mill, SC. If you are unsure about a color or design, please email firstname.lastname@example.org. We will be happy to send you a free swatch. Prior to COVID, orders placed before 12:00PM EST (M-F) were made and shipped the same day and orders placed after 12:00PM were made and shipped the following business day. We expect to provide this quick turnaround again in the coming months. Currently, our turnaround time is roughly 3 business days.
When will I get my order? Your delivery time is determined by your location and the shipping method you choose. We offer the following domestic shipping methods: USPS 1st Class $3 (1-6 days *no tracking), USPS Priority $6 (1-6 days), UPS Ground $15 (1-5 business days), UPS 2nd Day $25 (2 business days), UPS Next Day $50 (next business day). Priority shipping is free for orders of $150 and up.
International Shipping: UPS International $25 (6-12 days). *R. Hanauer is not responsible for taxes or duty.
Within 30 days of purchase, R. Hanauer will gladly accept the return of any unused, full price product provided that the item was purchased directly from R. Hanauer. All returns and exchanges will incur a 10% restocking fee. There must be an original invoice or packing slip created by R. Hanauer enclosed with the returned product. Outgoing freight charges will not be credited and we do not provide return shipping labels. Returns are usually processed within one week of receiving them. Please be aware that it may take up to one full billing period for it to appear on your statement. R. Hanauer will not accept returns or exchanges of items from the "On Sale" page.
Please return your item(s) to:
R. Hanauer Bow Ties
P.O. Box 1447
Fort Mill, SC 29716